FAQs
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What every parent needs to know
To register as a member firstKnow your club code Fill in all required fields |
Products Product range
Which are relevant to me? |
General Information How Club Deck works
Online makes it easy |
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Viewing your photos
When are photos available?How do I view them? Can I see larger images? How do I select photos? |
Fundraising
How it worksTips for maximising your sponsorship rebate |
How it works General information
For Auskick centres For clubs For schools For other organisations |
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Ordering
How do I order?Can I add to my order? Can I change my order? |
Photography
How it worksPlanning Lead time Booking Wet weather |
Uploading your own photos Tips for taking your photos
How to upload your images |
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Payment options
How can I pay?Paying by cheque or money order |
Graphic Design
Supplying your logoSupplying your colours Using sponsor logos |
Flyers What does Club Deck provide? When do we get them? Can we get an electronic copy? |
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Postage & Handling
How it works
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Pricing
Promotional offers
Bulk buying for your members |
Need help? Email: info@clubdeck.com
p: 1300 78 48 49 (8am-6pm EST, Mon-Fri) |
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Deliveries
How deliveries work
How long do they take? Can I track my delivery? What if I'm not home? Can I get my order sent to my work address? |
Money back guarantee
How it works
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Photography – how to book, by when, and is there a minimum number of kids required?
Use the online form to request photography. We undertake photography when it’s suitable for you – ie on game days (either before or after games), or at training (note that lighting should be considered as photography during the day usually yields the best results). For further information see the photography facts sheet (downloadable .pdf file) below. Bookings must be requested at least 3 weeks in advance and if your request is successful, Club Deck will confirm your date(s) and time(s) prior to the shoot. Note that each photography session requires a minimum of 60 subjects to be present.
How does the 10% fundraising component work? How long is delivery? What about Postage and Handling? How does Club Deck's Money Back Guarantee work?
10% percent of club/school sales (ex.gst, postage & handling) of Club Deck products is returned as a sponsorship rebate. Club Deck tallies total sales after 12 weeks from your final photo shoot and sends your sponsorship rebate cheque – it’s that easy!
Orders are shipped direct to the person ordering's nominated address so you receive them within 21 days. Club deck products are delivered via Australia Post’s standard mail service and are therefore subject to standard Australia Post delivery times and schedules.
Postage of Club Deck products is charged in accordance with Australia Post's charges based on either the product weight or dimensions. All products are shipped via Australia Post's standard parcel mail service. Club Deck charges $2.00 for postage & handling per item ordered.
Simply return the product that you are not completely happy with to Club Deck for a full refund. Club Deck will immediately refund the full purchase price of any product that is returned in full. The partial return of a product, such as a few of the cards which were purchased, will not be awarded a partial refund.